ISBN: | 978-618-81499-8-4
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| Έτος: | 2017
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Αρ. Σελίδων:
| 264 |
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Interaction with superiors, peers and subordinates constitutes one of every manager’s most important functions. A managerial interaction is effective when it leads to informed and feasible decisions and to their effective implementation. Contrary to prevalent managerial practice which focuses on policies and targets (the WHAT), the author’s long experience indicates that, often WHAT-focused interactions fail to reach feasible decisions that are implemented effectively. This happens mainly because the mindset of the participants neglects the process the HOW these interactions are being conducted with. In fact, ineffective managerial interaction and the messiness that ensues, is one of the most frequent causes of wastage of means and skills and of overall inefficiency in companies.
In order to establish Effective Managerial Interaction (EMI), managers must find ways to bridge over the gaps caused by differences with and among their interactants. The gaps that need to be bridged can be in values, priorities, concerns, expectations and practices as well as in private agendas. Also, they can be gaps in basic assumptions, perceptions, working habits and other personal constraints.
Unless these gaps are bridged, promising policies, plans and decisions cannot be implemented effectively and consequently failures ensue.
This is a practical, hands-on book for managers including the hundreds of graduates of the author’s course “Establishing and Sustaining Effective Managerial Interaction (EMI)” which he has been conducting at the International MBA Program Athens University of Economics and Business.
A detailed Guide to help readers implement the EMI system is included containing specific guidelines, exercises in awareness of the impact of own and of interactants’ verbal and non verbal interactive behaviours, bibliography, as well as on-going sources and databanks.
LIST OF CONTENTS
Acknowledgements
Prologue by Professor George Ioannou, Director of the MBA International Program, Athens University of Economics and Business
Preface
Introduction
The Frustrations
Ineffective management
Reversing ineffective management
The Mindset of Mutuality
Exhibit: the Components of EMI
Interdependence and Mutuality
Respecting the value of everyone’s contributions
Guidelines for promoting interdependence and mutuality
Summary
Awareness of Self
Be aware of your verbal and non-verbal behaviors
Be aware of and avoid denial
Guidelines for harnessing your self-awareness
The Power of Patience: distinguish between patience and procrastination
Take your emotional temperature
How to replace negative emotions with positive ones
Be aware of how you react to others’ emotions
Guidelines for capitalising on your awareness of your emotions
Summary
Authenticity
Authenticity: it is usually not what you think it is
Authenticity is an inner compass, not an inherent quality
Guidelines for expressing authenticity
Discover and honour your authentic self
Summary
Awareness of other people
Grasp what motivates other people
Pride and Pocket
Empathy
Understanding someone else’s Inner Logic
Guidelines for Awareness of Other People
Beware of the multiple meanings of “silences”
Handling incivility
Summary
Building bridges
You need a different bridge for every river
Is bridging always possible?
Guidelines for building bridges
Summary
Alignment
What alignment is and does
Why is alignment so powerful?
What alignment isn’t and doesn’t
Guidelines for creating alignment
Summary
Accountability and Trust
Trust
Guidelines for accountability and building trust
Empower-Trust-Verify
Summary
Effective interactions – putting it all together
Exhibit: The Archway of the How of EMI
Mutuality and Interdependence
The “What” and the “How”
The Three phases of managerial interactions
The Four Stages of Conducting
Setting a Positive Tone and Creating Momentum
Intriguing Participants
Engaging Participants
Committing Participants
The Modes
Navigating the sea of guidelines
The sieving process
Interacting with your superiors
Interacting with your subordinates
Representative interactions
Interacting with your peers
Summary
Working Out How You are Doing
EMI Self-Assessment Tools
Summary
Moving forward with a Mindset of Mutuality Concluding Remarks
Table of Examples given in the book
Note: examples are printed in a distinctive font in order for readers to be able to distinguish them easilySupplementary CD: Guide to A System for Establishing and Sustaining Effective Managerial Interaction (EMI) [mentioned throughout the book as the “Guide to EMI”]
Συγγραφέας: Βλαχούτσικος Χαράλαμπος